Hi, I’m (student’s name), and congratulations, you’ve finally made it to the final UBIT Orientation lesson!  Whether you’re just buying your first computer for school, or trying to get connected, questions are bound to come up along the way and none of them are silly. This final lesson will help you…get help.   

The CIT Help Desk is the centralized computer assistance resource for University at Buffalo students, faculty, and staff.  Before you contact the CIT Help Desk, it might be a good idea to look for answers to your questions on the CIT webpage. When you visit ubit.buffalo.edu, you’ll find forms for submitting questions, standards documentation, software downloads, information on public computing sites, technology alerts, iprint information, and many more frequently ask questions.

If you have trouble finding answers online, there are several ways to contact the CIT Help Desk with your IT questions. First of all, use your UB email for questions that may be more of a general interest and when you don’t necessarily need immediate assistance. Send your questions to cit-helpdesk@buffalo.edu and expect a response within 24 hours. For immediate assistance, call the CIT Help Desk to speak to technical support staff. The number for the help desk is 716-645-3542. Support staff is also available to assist you in person. Visit the CIT Help Desk in 214 Lockwood Library, 2nd Floor Cybrary.

As you’ve learned in the previous lessons, UBMicro is another great on-campus resource when you need computing help.  Visit the store when you need repair services for any computer, including assistance with protecting and fixing virus infected computers. UBMicro does warranty work for Apple, IBM and Dell computers, and not just those purchased at UBMicro. We can also assist you with network access and security set-ups for any computer you own and bring them up to the UB standards. UBMicro is the main distributor of Microsoft software on campus and manages the UB Microsoft Campus Software Agreement. We also distribute all software covered under the Tech Tools program. Don’t forget to check out UBMicro for computer supplies and accessories including MP3 players, cameras, and printers

Interested in getting help before you actually need help? If you’re feeling proactive, IT workshops are available and free to all members of the UB community.  Workshop information is available on-line at:  www.itworkshops.buffalo.edu/. Workshops are available during the Fall and Spring semesters.

Okay, let’s wrap this up. It’s important to remember that computer technology and standards are changing all the time. It’s up to you to learn the skills you need to succeed at UB, and to keep those skills and your knowledge of computing up-to-date.             It’s easy to take things like the internet and email for granted, but if you’re not careful and responsible for your use of them, you could cause serious damage and trouble. The last thing anyone wants is for your education here at UB to be put at risk because you didn’t take the necessary precautions to protect yourself. And remember, there are plenty of online and on-campus resources available to help you along the way.

Well, that’s it! Thanks for watching, and on behalf of all of us, welcome to UB!