The CIT Help Desk is the centralized computer assistance resource for University at Buffalo students, faculty, and staff.  Before contacting the CIT Help Desk, students should access the CIT webpage where they’ll find forms for submitting questions, standards documentation, software downloads, information on public computing sites, technology alerts, iprint information, and many frequently ask questions.

There are several ways students can contact the CIT Help Desk with IT questions. Use email for questions that may be more of a general interest and when immediate assistance is not needed. Students sending questions by email to cit-helpdesk@buffalo.edu can expect a response within 24 hours. For immediate assistance, students can call the CIT Help Desk to speak to technical support staff. The number for the help desk is 716-645-3542. Support staff is also available to assist you in person. Visit the CIT Help Desk in 214 Lockwood Library, 2nd Floor Cybrary.

Students can visit UBMicro when in need of repair services for any computer, including assistance with protecting and fixing virus infected computers. UBMicro does warranty work for Apple, IBM and Dell computers, and not just for those purchased on-campus. UBMicro can also assist students with network access and security set-ups, and with bringing current computers up-to-date with UB software standards. UBMicro is the main distributor of Microsoft software on campus and manages the UB Microsoft Campus Software Agreement, and also distributes all software covered under the Tech Tools program. Don’t forget to check out UBMicro for computer supplies and accessories including MP3 players, cameras, and printers

IT workshops are available and free to all members of the UB community.  Workshop information and schedules are available on-line, and are offered during the Fall and Spring semesters.

It’s important to remember that computer technology and standards are changing all the time. It’s up to each student to learn the skills needed to succeed at UB, and to keep those skills and  IT knowledge of computing up-to-date.